Privacy Policy for Doctors On Call

Effective Date: October 14, 2025

1. Introduction
Doctors On Call ("we," "us," or "our") is committed to protecting the privacy and security of the personal information we collect from our patients, clients, and users. This Privacy Policy explains how we collect, use, store, and disclose your information in compliance with applicable laws and regulations, including HIPAA and other relevant healthcare privacy standards.

2. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information"). This may include:

  • Personal identification information (name, date of birth, address, phone number, email)

  • Medical and health information, including medical history, treatment records, and insurance details

  • Appointment and service usage data

  • Payment information

  • Communications between you and Doctors On Call

3. How We Use Your Information
We use your information to:

  • Provide and manage healthcare services

  • Coordinate patient care and communication with healthcare providers

  • Process payments and insurance claims

  • Improve our services and healthcare delivery

  • Comply with legal and regulatory requirements

  • Communicate important updates and information related to your care

4. Information Sharing and Disclosure
Doctors On Call does not sell or lease your Personal Information. We may share your information with:

  • Healthcare providers involved in your care

  • Insurance companies for claims processing

  • Third-party service providers that assist in our operations, bound by confidentiality agreements

  • As required by law, such as in response to subpoenas or public health requirements

5. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, or misuse. Our staff is trained on privacy and data security principles to ensure your information is handled properly.

6. Your Rights
You have the right to:

  • Access your medical records and information we hold

  • Request correction of inaccurate or incomplete information

  • Request restrictions on certain uses or disclosures of your information

  • Obtain a copy of this Privacy Policy at any time

  • File a complaint if you believe your privacy rights have been violated

7. Retention of Information
We retain your Personal Information as long as necessary to fulfill the purposes described above and to comply with applicable legal requirements.

8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will provide notice of any significant changes and update the effective date accordingly.

9. Contact Us
For questions, concerns, or to exercise your privacy rights, please contact:
Doctors On Call Privacy Officer
700 12th Street NW, STE 700, Washington, DC
1 771-888-2224
Privatepolicy@drsoncall.org and SMS Terms and Conditions

Mobile opt-in, SMS Consent, and Phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.