FREQUENTLY ASKED QUESTIONS
If you have a question about Doctors On Call Medical Humanitarian organization, here, you can read the frequently asked questions submitted by our Board Of Directors and management.
Is Doctors On Call a 501(C)3 Charity Organization?
What are the methods of donation?
How do I know my donation is secure?
All credit card donations are processed through a secure third-party payment gateway for credit card payments, Stripe, Donorbox, PayPal are highly secure third-party payment systems. Because all transactions go through third parties, Doctors On Call does not store or retain credit card numbers. Further, we will never release your personal information to any outside party unless authorized to do so. All donations made through Doctors On Call are kept private over secure networks.
I'm having trouble making donation, what do I do?
In order for Doctors On Call to protect the donations made on our site, we have strong security measures in place to guard against fraudulent transactions. Here are some common reasons that we might not have been able to process your donation:
Unfortunately, we are not able to reattempt a transaction once it has been declined. We encourage you to submit your donation again, double-checking that your zip code, billing address, and credit card details are correct. You can also try making your donation using an alternative payment method like PayPal.
You can also send me an email at donate@drsoncall.org or call 8008815156
- The billing address you entered does not match the billing address associated with your credit card.
- The security code entered does not match the one on your card.
- The expiration date entered has either passed or does not match what your bank has on record.
- Your bank has declined the charge.
Unfortunately, we are not able to reattempt a transaction once it has been declined. We encourage you to submit your donation again, double-checking that your zip code, billing address, and credit card details are correct. You can also try making your donation using an alternative payment method like PayPal.
You can also send me an email at donate@drsoncall.org or call 8008815156
What if I'm not satisfied with my donation?
We want you to be wildly, over-the-moon happy with your donation. If you’re not, let us know! Through Doctors On Call Guaranteed. Doctors On Call promises donors complete satisfaction with every facet of the donation process. If you aren’t satisfied with your donation experience, Doctors On Call will provide money back in the form of a gift card that can be used to support another project on Doctors On Call.
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